FAQs – JessylsCharm

FAQs

Quickly find out if we've addressed your query here.

 

  • Do You Ship Internationally?
  • Yes we ship internationally  
  • How much is shipping?
  • This depends on the product ordered, the total weight, where we're shipping to and our customer's preferred shipping method.
  • How long does it take for an order to arrive?
  • This depends on the product ordered. Most items will arrive in about 2-4 weeks.
  • FREE promotional Items can take up to 60 days (International Delivery) depending on the country to avoid delay feel free to select Fast Shipping at check out. If you're still not sure, just email us. We'll be happy to help.
  • Where are items shipped from?
  • Items are shipped straight from our manufacturers and suppliers located in the USA, UK, China or Italy depending on which items.
  • I ordered 2+ items, but only received one... where's my complete order?
  • We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
  • Why have I not received any order confirmation details?
  • Most times this is because our customers have accidentally entered their email wrongly. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.
  • If you believe you may have entered your email wrongly, please contact us and we will address the issue for you.
  • Are the "*FREE*" items really free?
  • YES! For our promotional items, all you have to pay is the shipping & handling cost. The price of the item itself is $0.00 :)
  • What is your refund policy?
  • All of our products are carefully inspected for quality to ensure that we give our customers only the very best. We provide 100% satisfaction refunds on all retail ítems for 30 days (this offer is not applicable on free + shipping products)
  • How do I contact you?
  • If you have any queries that have not been addressed on this FAQs page, please contact us via Facebook at Facebook.com/JessylsCharm, Chat with us via our help desk or email us at solutions@jessylscharm.com where we will get back to you as soon as possible.